Power BI Reporting Analyst

Job Description

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL. Responsibilities include:
• Reporting & Analysis
  • Upon request, executes reporting based on internal & external requirements.
  • Preparing dashboards & other related activities.
  • Run standard learning system (Workday, Totara, MTM) reports as requested. Work with Tier 2 reporting support as needed for specialized reporting.
  • Review monthly MTM reports for functional issues, test to validate them and report identified issues to Content Development.
  • Review same reports for content improvement comments to report to Content Development for consideration.
• Freshdesk support
  • (Learning, Freshdesk, SNOW) monitors and does Tier 1 triage on incoming troubleshooting requests from learners (external and employee) and internal to Ciena Learning.
  • Resolves or ensures resolution of all tier
  • issues for customer support within the SLA policy.
  • Monitors tickets & QC time to time for better results.
Professional Skills
• Excellent customer service skills demonstrating responsiveness, positive attitude and professionalism as evidenced by understanding and responding to learner (customer, employee and/or partner) and internal support tickets.
• Proficiency with written communication skills, demonstrating the ability to write with professionalism, clarity, and accuracy.
• Organized with the ability to own and drive tasks to completion in a timely manner while recognizing when to seek advice or escalate.
• Excellent skills in critical thinking, problem solving and decision-making that balance analysis with responsiveness for independent, solution-focused action
• Self-directed work habits, exhibiting initiative, creativity, maturity, and professionalism
Experience / Desired Traits
• Responsible for successfully completing tasks assigned. Assists in implementing and applying concepts in specialized and functional areas
• Applies professional knowledge, skills, and training in achieving team objectives
• Demonstrates understanding of fundamental tools and concepts of a professional discipline
• Intermediate excel & Power BI skills.
• Works independently and seeks support from manager or more senior team members when needed.
• 2-4 years related experience.
• Continuously demonstrates increasing independence and decreasing need for work direction to succeed in an ever-widening range of assignments.
Proactively works across the team to assist other teammates and learn new areas f About Ciena Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People. Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With Ciena s highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena! Being You Ciena As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner. We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena s interview process or seeking employment with us.,

Keyskills :
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