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Process Developer - TOC Engineer

2.00 to 5.00 Years   Gurugram   01 Oct, 2022
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Inviting applications for the role of Process Developer-TOC Engineer In this role, you will be responsible for supporting the 24X7 IT infrastructure operations for internal IT. You will be working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive/reactive). Responsibilities
    • Monitor all infrastructure elements (network, cloud, proxy, server, virtualization, end points, voice, Wi-Fi, videoconferencing etc.), raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets
    • Ensure tickets raised per shift are handled in the right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix
    • Effectively handover shift status information to the next shift assuming responsibility
    • Interface with ISPs/vendors for raising tickets and timely follow up till closure with faster/accurate resolution to maintain system/link availability
    • Front-end face for Genpact Infrastructure Team while participating in Incident resolution bridge call
    • Participate in Bridge calls with clients for joint troubleshooting of all infrastructure issues
    • Follow the defined escalation chart and matrix
    • Assist project team in commissioning of new customer and change requests
    • Adhere to shift timings and shift handover process
    • Assist the Duty Managers to implement/follow up for day-to-day operational tasks
    Qualifications Minimum qualifications Graduate in engineering/IT Fluency in English with good interpersonal skills and ability to communicate effectively
    • Demonstrate positive attitude, take initiative towards learning and accepting new challenges
    • Willing to work in 24*7 environment in all technology domains
    • Ability to understand, analyze and resolve problems quickly with focus towards customer centricity
    • Self-motivated and firm believer in team spirit.
    • Can face challenging circumstances with confidence and able to deliver better in stressful environment
    • Excellent time management and ability to handle multiple concurrent tasks with minimal supervision
    • Basic understanding of Network protocols and devices (LAN, WAN, Routing, Switching, Firewall)
    Preferred Qualification
    • Basic understanding of Cloud computing, Windows/Linux Server Technology, Storage, Virtualization and Hardware
    ,

Keyskills :
sapaccountsaccountingcustomer relationsbasisit infrastructure operations

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