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Product Consultant Cvent salary up to 65k

1.00 to 6.00 Years   Gurugram   14 Mar, 2022
Freelancer Sheetal Rani Hiring For cvent
Job LocationGurugram
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Job descriptionRoles and Responsibilities
    • Support clients over the phone and email by answering their product questions and offering technical assistance
    • Offer best practice tips to clients in effort to boost their meeting attendance via Cvents marketing engine
    • Gather client requirements for future releases of the product
    • Create and maintain all product documentation
    • Implement and manage the online portion of client events as and when needed
    • Gather client requirements and implement them in the Passkey software
    • Communicate with the client and review the initial implementation with them and make required changes
    • Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
    • Document all communication with the client in Cvents CRM software
    Desired Candidate Profile
    • Excellent communication skills (verbal and written)
    • Technical knowledge to understand the functionalities of applications and software.
    • High comfort level in using online software products
    • Graduate/ Under-graduate(drop-out) with strong analytical and logical skills
    • Experience in US Customer Service is preferred
    • Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad
    • Strong business acumen, ethics and high integrity
    • Must be articulate, organized, detail-oriented and have ability to multi-task
    • Quick learner, with a positive attitude and ability to work well within a team

Keyskills :
customer relationsstrong business acumensqlcustomer servicesoftwaresupportdebuggingcommunication skillsboostdevelopmenttechnical assistancetechnicalattendancemarketingcrmbusinesssalesapplicationbusiness acumenclient requirementsexlcve

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