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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 4.5 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | General / Other Software,Technical Support / Helpdesk |
| EmploymentType | Full-time |
Position is for Application Product Support Engineer. He/ She need to provide the technical support to (Helix/Optima) project based on Unix/Linux & DB/SQL.Duties & responsibilities:1. Monitoring skill: Need to monitor the system & application & daily sanity check.2. Ticket Troubleshooting skill is must to resolve the Tickets of L1/L2 level & fix the deviation observed during monitoring.3. Need to prepare system & application performance report4. Need to Work in 24x7 support team.5. Able to work on critical Ticket & coordinate with internal & external team like Implementation / Integration/ R&D for root cause & permanent solution.6. Able to work with multiple customer with different time zones.Required Candidate profileEssential: Good Knowledge of Unix, Linux, SQL, PL/SQL, shell scripting basicsDesirable: Troubleshooting skills needed for application based on OS: Unix, Linux & DB: SQL, PL/SQL,Candidate should must have prior experience in writing SQL & Linux queries by own based on requirement.Experience in supporting ETL based product need to consider.Candidate should have prior experience in L1/L2 tech support for multiple customers.Candidate should maintain the good relation with Customer & handle the escalationHe/ She should have the understanding of setting up priority of the taskHe/ She need to follow the SLA process defined for the particular customer & close the ticket within agreed SLAAcademic Criteria: BE/ B-Tech or equivalentExperience Range (In years): 2.5-4 yrs ,
Keyskills :
linuxnetworkingtroubleshootingcustomer relationsbasicroot causeshell scriptingproduct supporttechnical supporttroubleshooting skillssqletlslaunix24x7rootplsqlwritingscriptingmonitoring