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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | otel / Restaurant |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Provide Second level of support for technical issues raised by Internal employees, Partners, Customers and external Vendors and transferred from L1 Application Support Engineering Team. Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance driven coding projects, primarily in Ruby on Rails or shell scripts, web technologies, and Java based projects on AWS Work on Mysql, Postgres , Mongodb, Elasticsearch or any other databases. Have worked on tools such as loggly, Charles proxy, Postman, NewRelic. Read and understand complex application code and make code fixes to resolve support issues Understanding of Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Oyo products or components. Customer notification and workflow coordination and follow-up to maintain service level agreements. Work with Gurgaon and Hyderabad engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.,
Keyskills :
multipleelasticsearchawsagreementstroubleshootingsoftwaremaintenanceapplicationjavarubyechnicalsuppkflowlinuxgeneral