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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / HelpdeskQuality (QA-QC) |
EmploymentType | Full-time |
Dear candidate,we are hiring for one of the IT Startup based in GurgaonJob DescriptionThe Quality Assurance Specialist for Birdeyecustomer support team is responsible for monitoring and evaluating the case quality of support reps (engineers). The incumbent will be responsible to evaluate overall support instances, which may include verbal and written customer contact, process adherence, project management practices, documentation, Case SLAs and other compliance as deliverables by the support reps. The person will be responsible for designing of all quality monitoring formats and quality standards. The QAS will be mentoring the Product Consultants for success in executing superior service and quality to our customers, while following internal standards, protocols, and processes for service delivery. The Quality Assurance Specialist documents the results and provides feedback and trend data to the Support operations Team Leaders and Manager(s) as required.We take customer happiness very seriously and its core to our DNA. You must be flexible, able to work in a startup environment and be hands-on. You must truly enjoy a startup environment where we move fast, adjust the organization as needed, and be adaptable to change.Work Hours:6:30pm to 3:30am or 7:30pm to 4:30am ISTPosition Duties:
Keyskills :
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