Recruiting for Service Reliability Engineer

Job Description

* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for.About this roleThis acts as a first point of contact for the ZIG customers and involves stakeholder management, which keep us exposed day in and out close to customer and services team. Therefore, it is vital that we perform top notch to deliver best of operations support.Youll have the following responsibilities Is responsible for managing the LAN/Voice issues for customer within MTTR as part of L1 scope. Needs to coordinate with various stake holders Internal and external to progress reported problems, known caveats, newly available features, software upgrades etc. Is responsible for maintaining regular KCIs for issues faced by the customer during Incident Life-Cycle. Act as 1 st point of contact for customer stakeholders Person who can govern the contractual SLA and BT Service Assurance KPI s Good Level 1 technical understanding of ZIG Contracts Individual would be accountable of primary KPI such as PCA30/Mandatory Trainigs/WFM Adherence / Booking OTL properly. Should have appropriate cuscomt facing Calls Handling skills. As the role holder, you will be doing technical support of infrastructure using technical skills acquired based on internal trainings. Technology and devices which will be supported by you are related to Voice and Data parts of infrastructure and produced by Avaya and Cisco You will be a part of highly professional team, where you will be able to develop your technical skills. Take ownership of incidents assigned by Shift Lead and proactively work resulting SLA met criterias. To strive to deliver excellent customer service for higher customer satisfaction.Youll have the following skills & experience Excellent written and spoken English language skills Experience on Cisco Voice, CUCM, Cube, Verint, UCCE, IPT.technologies. WAN Good working knowledge of WAN Protocols BGP/OSPF/EIGRP/GRE/IPsec/QoS Willingness to operate in 24X7 environment Customer interaction & stakeholder management BT Teams enagement Positive Attitude Team Player Expertise on troubleshooting with ISP/Service Providers for Circuit related problems. CCNA (Voice)certification preferred Excellent stakeholder management and understanding customer expecations being the first point of contact for BT customers. Relevant 1- 2 years of experience on Cisco Voice technology
• EXPERIENCE
Adhering to the communications being passed by Ops and responding accordingly.1-2 years of experience in Cisco Voice Technology.About BTBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BTHow to ApplyIts easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application,

Keyskills :
cisco voicereliabilitycommissioningsafetymechanical