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Relation Management HEAD

12.00 to 14.00 Years   Gurugram   26 Sep, 2020
Maestro Placement Consultancy Services
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Position Summary:

  • The person should have capability to manage a team of Virtual Relationship Managers (Telephonic Support) and Relationship Managers with medium and large sized corporate accounts at junior, middle and senior management levels helping the client grow their business with Company s leading and innovative Internet connectivity and Managed Service solutions.
  • Should have at least 3-4years of Relationship management experience in TelecomISP sector with CorporateEnterprise Segment customers.
  • Should have handled a team of 25-30 people managing Collections, Retention and Customer Engagement

    • KEY RESULT AREAS KEY DELIVERABLES:

      Input:

      1. Ownership of relationship with the customer to be able to help and support him grow his business and revenue using Company s Internet connectivity and Managed Service solutions.
      2. Provide exemplary service to the customers helping himher in case of any support needed
      3. Segmented delivery of various service differentiators and basic hygiene activities
      4. Anticipate customer s needs proactively and interact with various cross-functional teams within Company to serve them
      5. Any customer requirements during the end-to-end lifecycle management

        6. Output:

          1. Wallet Share of customers IT and Telecom spend through Upgrades, Upselling Managed Services, etc.
          2. Longevity of relationship with the customer (increase Age on Network and reduce Churn)
          3. Ensuring timely collections from the customers
          4. Timely resolution to customers issues and escalations and ensuring permanent fix
          5. Proactive Churn tracking, Retention, Issue identification and fix, relationship management
          6. Segmented service management for solid relationship with customers for a long term business relationship with Company.
            7. ,

              Keyskills :
              administrationconferencesemailfile managementmaterials managementcustomer servicemanaged servicessenior managementservice managementcustomer engagementissue identificationengagement managementcustomer requirementsrelationship management

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