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Require for the Implementation-Conversion Analyst Senior Specialist

3.00 to 5.00 Years   Gurugram   01 Aug, 2022
Fidelity National Information Services, Inc
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Preferred ExperienceProven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX transformationCross domain experience in Financial Services- Capital Markets, Lending, Deposits, Retirements, Payments , Cards etc.
    • Experience in handling different kinds of Contact Center process solutions on inbound, outbound, marketing campaigns, customer support desk functions
    • Experience in working on integrated contact center environment consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality
    Experience in working on leading service desk platforms like ServiceNow, Zendesk, Jira etc.
    • Minimum of 5 years of consulting experience in Back office / contact center environment to build use cases by involving automation, analytics & other digital interventions
    Good to have experience with contact center Workforce Management, Intelligent Routing, IVR and ACD logic flow, Digital (OCR) routing
    • Minimum 10-12 years of Total experience in back office / middle office, including leadership & management of business operations or RPA transformation projects
    • Worked as Consultant level with minimum 3-5+ yrs. experience into Contact Centre (RPA implementation / BI / Analytics Implementation)
    Primary SkillProven ability to influence cross-functional teams without formal direct-line authorityExcellent verbal, written communication, and presentation skills are a mustExpertise in contact center reporting and analyticsExperience of end-to-end client RPA Service Delivery for Back office & front office operationsAbility to identify process re-engineering requirements against end-to-end service provisioning
    • Understanding of financial modelling (e.g., cashflows, TCO, ROI, breakeven analysis)
    Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
active directorytroubleshootingslaback officefront officeservice deskmiddle officecontact centeronline privacy

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