RPA Business Analyst

Job Description

Band 5, Robotics Automation Business AnalystOrganization: Group Benefits Client ServicesReports to: Associate Director, Process AutomationDirect Reports: NoneJob DescriptionRole Summary:Sun Life is building out its process automation capabilities, and expanding a US-based team to identify, configure, deploy and support bots and other solutions that can automate manual tasks, improve the client experience and allow our employees to focus on higher-value activities.The Robotics Automation Business Analyst is a member of the Robotics & Digital Enablement team within US Group Benefits Client Services. The BA is responsible for identifying and exploiting opportunities to improve efficiency and the employee and client experiences by deploying process automation projects across the US business.The BA will work in a client-centric environment that ensures excellent service delivery for all our internal stakeholders. This role will be responsible for gathering and defining business needs, creating detailed business requirements, developing and executing user test plans, and providing end-user documentation and training. This role will also be responsible for partnering closely with the Robotics Solution Designer and development team to ensure projects meet user needs and deliver the expected business outcomes.Main Accountabilities:Work closely with project sponsors, subject matter experts and team members to evaluate new process improvement and digitization opportunitiesFacilitate workshops, conduct interviews and job shadowing sessions to gather and document business requirements with business partnersManage individual project timelines and coordinate UAT testing with the operation teams.Create and execute test plans to ensure our solutions meet business requirementsDevelop solution documentation that supports user training needs and helps facilitate deployment and adoptionYou will play a key role in process improvement reviews to identify opportunities where automation can drive benefits and efficiencies for the business.Partner closely with the Robotics Solution Designer and development team to ensure projects meet user needs and deliver the expected business outcomesWorking with the rest of the delivery group and business SMEs you will break down and analyse existing business processes in detail to assess feasibility and to redesign those processes for an RPA/NLP supported solution.Experience in creating a solution for automation of complex business processes that require OCR, RPA or chatbot capabilities to achieve a high degree of automation within the process.Desired Skills and ExperienceCompetencies:Ability to thrive as part of an innovative and agile team, and willingness to take on new responsibilities as needed to support the programStrong communication skills, both verbal and written, as well as strong organizational, interpersonal, and planning skillsAbility to analyze current-state business processes and propose alternatives that will add significant valueAbility to develop requirements documents efficiently and effectively, test plans and training support materials that business partners and end users can readily understandAbility to communicate at different levels and translate between business and technical stakeholdersStrong problem-solving skillsThe ability to work effectively as part of an agile solutions consulting and delivery teamAbility to communicate user needs and requirements effectively with robotics technical resources to ensure successful project outcomesAbility to communicate confidently and effectively with leaders from different business areasEducation and Experience:Requires BS/BA degree or equivalent experienceAt least 3 years of progressive experience as a RPA Business Analyst.An in-depth understanding of the software development lifecycle, as well as working as part of an agile teamExperience working as part of a robotics solutions delivery team using Pega Robotics, UI Path, Blue Prism or other larger vendor robotics automation vendor software platforms is preferredProficiency in Visio & process mappingRelevant experience/awareness in Python, Chatbots, OCR, ML and AI techniquesLean six sigma Green Belt certification preferredProficiency in Visio & process mapping preferredPeriodic travel may be requiredSome project work may be required outside of regular office hours to support critical timelines and deliverables, as well as collaboration with Sun Life teams in other regionsJob Category:Business Analysis - Systems,

Keyskills :
business requirementscustomer relationsdocumentationfunctional