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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | ERP / CRM |
| EmploymentType | Full-time |
Job Details : lead and manage 1st level support desk for SAP R/3- Understand the current business process and Support to users on their day to day issues- Analyse and solve the issues as per defined SLA for FICO (Primary), Local Purchasing and Sales & AS (Secondary)- Close coordination with 2nd and 3rd level support team on IM and PM- Coordination with central team (AG) on development- Manage CCB Process including development and UAT- Conduct process trainings to new users (Basic)- Test data preparation for new process/new functionality- User master maintenance- Update and maintain all SAP functional documentations- Proactively proposing solutions to improve the support of (new) business processes.- Operation / Support hours - CUSTOMER normal business office hours for SAP support from Monday to Friday from 8.00 AM to 5.00 PM as per CUSTOMER NSC Calendar- Extend support during month end and year end on prior request basis