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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Network / System Administration,General / Other Software |
| EmploymentType | Full-time |
The position is a technical support role but that of technical expert so the successful candidate will develop a detailed understanding of their customer s global solution and all the managed security devices within it.
The role includes handling of escalated incidents and complex changes and provision of reports which requires technical competence to a high level as well as close liaison with the customer, their service management, project management and other operational teams within Orange and across third-parties.
Hence, we need a mix of ability to troubleshoot a direct incident, coordinate across multiple teams, interpret technical requirements into detailed change requests and make sense of alerting and capacity data. Senior security support required for full time position in support of customers managed security devices. In this role the successful candidate will: - Liaise closely with the customer including regular onsite visits - Interlock effectively with Orange service management and project management teams - Manage crises and escalated incidents with second level support - Handle problem management, root cause analyses and service improvement plans - Assist in planning and implementation of complex changes and customer projects - Support Firewall, Proxy, BigIP, ArcSight SIEM and IDP install base and products - Help define and coordinate customer security incident response procedures - Provide regular reports regarding activity, performance and capacity on customer devices - Maintain documentation within the CMDB - Provide mentoring and training to extended teams as required
About You- Degree in computer science, communication or electronics - Very good understanding of networking (TCP/ IP, routing, switching) - Very good understanding of security concepts technologies - Very good hands- on support of firewalls, proxy servers, load balancing and intrusion prevention - Very good understanding of IT security solutions - Good Unix/ Linux skills - Proven support of security incident and event management solution - Proven working experience with (at least 5 or more vendors): firewalls (CheckPoint, Juniper or Palo Alto), unified defense (Fortinet), proxy servers (Bluecoat), perimeter antivirus gateways (BluecoatAV, McAfee), IDP/ IPS (Juniper, McAfee or Checkpoint), F5 (Load Balancers and Web Accelerators), Web Protection Suite (Cisco ScanSafe, Zscaler or Bluecoat), SIEM (ArcSight, Qradar or Splunk). - Relevant security certification (vendor certificates, CISSP, CEH) - Initiative, self- motivation and ability to work under pressure - Fluency in English,
Keyskills :
security operationssafetycctvsopriskservice improvement planssecurity incident responsecisco ipsroot causeit securityinstall baseload balancingchange requestsevent managementcomputer sciencesecurity devicestechnical supportcorporate liais