Senior Analyst - Analytics

Job Description

About the opportunityDepartment DescriptionThe Analytics function is based in India and supports Fidelity Worldwide Investment s Sales, Marketing, Propositions, Risk, Finance, Customer Service and HR teams across the globe. The key objectives of the function are:

• To develop deep customer insights for our businesses helping them segment and target customers more effectively
• To develop a fact based understanding of sales trends and identify actionable sales growth opportunities for each of our sales channels
• To understand customer preferences in terms of products, service attributes and marketing activity to help refine each of these
• To help develop new services lines e.g. develop customer analytics for key IFAs, DC Clients, Individual clients etc.
• To develop market and competitive intelligence in our key markets to help shape our business planning in those markets

The function works directly with business heads and other senior stakeholder s stakeholders to identify areas of analytics, define problem statements and develop key insights.Purpose of the RoleYou will be expected to take a leading role in developing the Analytics capabilities for our businesses. This will involve:

• Engaging with the key stakeholders to understand Fidelity s sales, marketing, client services and propositions context
• Engaging and collaborating with different other internal teams like data support team, technology team for development of new tools, capabilities and solutions.
• Work collaboratively with all stakeholders, including IS and the Business in developing compelling next gen AI/ ML driven real time visualisations. With capability to feed into recommender engines.
• Specialized BI Tool ReportingDesign / development of complex BI reports (i.e. joining of multiple universes, advanced syntax)Ace time consuming report formatting and enhanced graphical representation of data

Key ResponsibilitiesStakeholder Management (5-10%)

• Works with channel heads/stakeholders and other sponsors understand the business problem and translate it into appropriate analytics solution.
• Engages with key stakeholders for smooth execution, delivery and implementation of solutions

Developing and delivering solutions (40-50%)

• Work collaboratively with all stakeholders , including IS and the Business in developing compelling data visuals & dashboards
• Tool DevelopmentDesign & development of OBI / Tableau / Einstein Analytics dashboards, interactive BO WebI reportsDevelopment of scenario based tools that leverage complex macros and/or large external data sources (i.e. revenue / admin fee forecasting)Works with tech groups to identify and resolve any data, environment, or implementation issues
• Create automated AI analytics solution to map out the relationships between all metric, more so when there are hundreds and be able to identify important correlation.
• Create visualisations that allow to make predictions online using either pre-trained Machine Learning models or training them online.
• Data Management & Reporting
  • Maintenance of various lookup tables
  • Ad-hoc reporting capabilities -improve turnaround
  • Expand usage / expertise of Adobe tools, Decibel, Marketo, Seismic
• Transition OBI dashboards to Tableau

Collaboration and Ownership (5-10%)

• Sharing of knowledge, best practices with the team including coaching or training in some of deep learning/machine learning methodologies. Provides mentoring, coaching, and consulting advice and guidance to staff, e.g. analytic methodologies, data recommendations
• Takes complete independent ownership of the projects and the initiatives in the team with the minimal support

Developing/evaluating tools, methodologies or infrastructure: (30-40%)

• Evaluates/develops, advance tools, methodologies or infrastructure to support long-term business problems and take the group to the next level, e.g. modelling software, modelling methodologies, data and system requirements, scoring process, optimization environment

Experience and Qualifications RequiredQualifications:Engineer from IIT/Master s in field related to Data Science/Economics/Mathematics (Tie1 Institutions like ISI, Delhi School of Economics)/M.B.A from tier 1 institutionsExperience

• Overall 5 to 8 years of experience in Analytics
• 4 years of experience in Visualisation
• Experience of working in AWS Environment
• Should be able to run analytics applications such as Python, SAS and interpret statistical results
• Knowledge of SPARK/Hadoop/Big Data Platform will be preferred.

Key Competencies

• Ability to engage in discussion with senior stakeholders on defining business problems, designing analyses projects and articulating analytical insights to business managers
• Strong working knowledge of Tableau. Ability to come up with Industry Competitive Dashboard/visualizations.
• Experience with unstructured data and big data
• Experience on SPARK/Hadoop/Big Data Platforms is a plus
• Excellent problem solving skills

• Ability to independently own and manage the projects with minimal support
• High degree of comfort in working with ambiguity
• Excellent analytical skills and a strong sense for structure and logic
• Competent at analyzing both quantitative and qualitative data.

• Consistently reliable, methodical, adaptable, resourceful, enthusiastic, dedicated, self-motivated and commercially minded
• Ability to communicate effectively and to work with people at all levels within and outside the Company
• Focussed on providing high level customer service
• Proactive, willing to use initiative
• Flexible and adaptable, responds rapidly to changing agendas
• Ability to use good judgement in the use of confidential information
• Clear open communication with a willingness to listen

About youAbout Fidelity InternationalFidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 31 March 2021. Read more at https://www.fidelityinternational.com/Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.,

Keyskills :
customer relationsreportingbasisaccountsresearchsales growthcentral banksproblem solvingclient servicescustomer serviceasset managementmachine learningbusiness planninganalytical skillsunstructured data