Senior Associate, Global Technical Support

2.00 to 3.00 Years Gurugram 04 Jun, 2022

Job Location	Gurugram
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Hardware / Networking
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Provide remote technical support (via telephone or on line) for identified CIENA products 24x7 when required. On call duty includes evenings and weekends. Provide on-site support to Customers where required. Communicate with Design and Supply Chain on problems / issues found in the field. Utilize debug tools as well as lab research to aid Customers technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback. Create, review, validate and publish required MOP/ISB/FSB documents. Contribute to knowledgebase (KCS) Train newly hired Technical Support Engineers. Performs other duties as assigned Perform a Customer Lead Engineer roll for specific customers Resident Engineering functions on-site or remote Travel to customer sites and Ciena locations globally,

Keyskills :
customer relationsinsurancequalitysales

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Job Description

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