Senior Data Engineer L3

Job Description

Process : DaaS MonitoringDesignation : Team Lead (Tech support 3)Manage a team of technical support associates to handle technical escalations in datapipelines raised by client stakeholders. Making sure the team performs all assigned debugging and troubleshooting activities asper defined SLAs, responding on time for every escalation, providing regular updates toall stakeholders and driving the issues to resolution. Assisting team in resolving complex breakdowns in a timely manner to avoid productionissues. Database management and data handling through Internal Google applications Coordinating interfaces between incident management and other service managementprocesses. Driving the efficiency and effectiveness of the incident management process. Analyzing problems for correct prioritization and classification. Raising RFCs (Requests For Change) to resolve problems. Ensuring that all service models and service solution designs conform to strategic,architectural, governance and other project requirements Preparation of SOPS, guidelines which includes developing support requirements withProduct Management and Development Team. Responsible for training, need analysis of the team and managing the training on aregular and timely basis to keep the team up to date with the latest tool or processrelated requirements. Serves as the projects technical advisor to management and represents the team atcross-functional meetings and discussions Confers with the Managers or Clients to clarify priorities, processes, assignments and todiscuss any issues therein Oversee documentation of all workflows and customer-reported problems in thedatabase and the resolution recommended / provided Able to work in a competitive environment and meet the KPIs (Productivity, Quality, FRT(First Response Time) Regular client interactions to discuss pipeline blockage related issues and progress ofresolutions for escalations. Effectively communicate with all internal counterparts (development teams, leads,managers) Act as an Oncall POC / lead for critical escalations and if needed would be able to fixminor code level changesA typical day would look like this :Handle critical, time sensitive, technical incidents/outages and help the team drive themto resolution quickly. Receive transition from the previous shifts team/Lead and discuss any outstandingcritical items at hand-off Review current major incidents, scheduled outages and events for the day to assess anyadjustments to staffing plans. Address SLA areas of concern. Often SLA targets will include multiple shifts. Evaluateservice requests approaching or exceeding their SLAs and take actions accordingly. Review operational metrics and note areas for attention. Review metrics and reportsthroughout each day to optimize throughputs and workflows, as needed. Mentor Resources - Responsible for staff productivity and ensuring positive clientperceptions. Will often mentor the team about product updates, new pipelines, designdocuments and skill up on technical issues. Follow up with Client and pass on criticality around any product or project. Understandthe requirements from clients and work closely with cross functional teams in achievingthe same.Preferred Technical Skills: Troubleshooting, SQL, Databases, Spreadsheets (or Excel), Knowledge/hands on experience of any programming languageGood to have experience in: IT incident management, ITSMRequired Experience: BCA/MCA/BE/BTech (CS/IT) graduate with at least 6-7 years of overall experience and1-2 years experience in team handling Troubleshooting experience in a support team environment Open to work in 24x7 shift environmentOther Skills: Must be good at documentation Excellent communication skills Strong analytical, logical reasoning and problem-solving skills

Keyskills :
sql serverpythontroubleshootingsql databasejavascriptdebugging