Senior Manager

Job Description

A people manager role. Apart from team and delivery management, the incumbent is expected to understand and manage the technical aspects of the process suggest enhancements, suggest / implement controls across process and manage risks proactively. Will also be responsible for ensuring targets of the business metrics are met consistently.

Responsibilities:

• Leading product specific migrations

• Map current and proposed sub products AS IS and TO BE state

• Responsible for monitoring e-mail traffic to brokers/trade desks/Application Support and address any escalation

• Working with the application development in fixing glitches, feed issues from source systems and solutions

• Working with various stakeholders to understand and resolve queries, escalations and process enhancements

• Creating MIS reports and tracking various KPI s & KRI s of the team to improve Critical to Quality data

• Generating spend analysis reports for business/finance

• Ability to drive processing of high volume requests and meets daily deadlines. Must have a team player perspective & be able to communicate confidently

• Ability to maintain good connect with LOB partners and able to handle Issues and Escalations independently

• To contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance

• Excellent Communication skills both written & spoken

• Excellent People Management skills

• Excellent Client Relationship skills

• Analytical thinking & logical reasoning for rational decision making

• An understanding of Project Management and Six Sigma concepts & tools

• Build productive teams that works effectively together to achieve or exceed set operational targets & client Service Level Agreements (SLAs)

• To create improvements in business processes by contributing ideas and implementing agreed changes into the teams day-to-day operations

• To perform all tasks following company policy and procedures, including legal & regulatory requirements, and to prescribed company standards

• Act as a process SME and ensure to be morale booster for the team

• Understanding of Business Continuity Management

• Act as a catalyst in mentoring and grooming team members and prepare them for higher responsibilities

• To provide coaching & support to individuals to develop their skills, acting as a role model for excellent behavior and performance

• Encourage two way communication with the team

• Liaise with LOB effectively to manage the service delivery in line with the SLA and ADHOC situations

• Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.

• Ensure contingency plans / flexibility in staff levels to manage workload in adverse conditions (e.g. sickness, holidays etc)

Requirements

• Education Graduate and Preferably MBA with Finance & Regulatory Background

• Certifications If Any Any regulatory certifications

• Experience Range >12 15 years

• Mandatory skills

Hands on understanding of Global Markets/Investment Banking business and basic knowledge of Regulatory Reporting, Trade Life cycle events Strong analytical skills, mathematical ability, verbal and written communication skills Attention for detail and must be quick learner to adapt to new systems/procedural change

• Desired skills

Hands on understanding of Process Controls, Risk in Global Markets, Regulations Strong understanding of all asset classes, product line, Fixed Income and Equity products Hands on understanding of MS Office applications Learning agility, self-driven and ability to work under pressure and in complex environment

Work Timings

13:30 IST - 22:30 IST | 14:30 IST 23:30 IST

Shift could vary on business requirements and resourcing needs.

Keyskills :
finance sales ltd mis accountancy peoplemanagementskills stronganalyticalskills businesscontinuitymanagement tradelifecycle sixsigma msoffice lifecycle rolemodel fixedincome servicelevel spendanalysis riskmanagement servicedelivery asset