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Senior Manager Service Delivery

8.00 to 12.00 Years   Gurugram   02 Mar, 2020
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BDGeneral / Other Software
EmploymentTypeFull-time

Job Description

Position Responsibilities 1) a. The role entails accountability and responsibility towards managing IT services for business on the VisionPlus Mainframe platform technology stack. b. Full functional and technical review of all the changes been delivered in the production enviornment c. System optimization 2) Working with the business cross function teams as well as internal IT teams on V Incidents and requests. 3) Helping auditors to perform audit on applications ( Info Sec / GT / Internal / CAG / RBI audits) 4) Executes cross functional business intelligence projects by closely interacting with business intelligence leaders, managers and consultants. 5) Works under the guidance of business owners and Information Technology staff to identify, rationalize and document reporting requirements. 6) Translates reporting requirements into functional specifications which detail the approach taken to address and resolve business needs. 7) Creation and execution of work plans and revises as appropriate to meet changing needs and requirements. 8) Evaluations of decisions through the eyes of the customer; building strong customer relationships and creating processes with customer viewpoint 9)Managing Communication within the team.- Facilitates team and internal customer meetings effectively. Holds regular status meetings with team. Measures of Success(Define the Outcomes expected of the role) 1) All business Service Level Aagreements (SLAs) w.r.t tickets on incidents are followed as per agreeement with L0 and L2 teams 2) All SLAs w.r.t V File downloands are adhere 3) Audit requirements are delivered on time 4) Addressing functional queries from Users/ Business without esclations Skills Sets Required 1. Service management 2. People Management 3. Application functional and technical skills on VisonPLUS, COBOL programming, JCL, VSAM 4. Collaboration and teaming skills.Must have Qualification B.E. / BTech /MCA in IT Total Experience 8-12 Years Relevant Experience in a field VisionPLUS Credit Card domain (Pl specify field and years) Preferred Industry(If any) Credit Cards / NBFC,

Keyskills :
financesales ltdmis accountancycredit card domain business intelligence projectsinfo sec

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