Senior Request Fulfilment Engineer

Job Description

* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for.About this roleProviding (24X7) support to customers on services (incl. Out of Hours Support & Public Holidays etc.)As a Senior Request Fulfilment Engineer, candidate needs to provide technical support for Data and Security (LAN/WAN/WLAN/Security etc.) Service Requests and handle Simple to Complex changes, expedite Implementation for the BT Global customers e.g. 24x7x365. Candidate will need to do pre & post checks for the existing running configurations, assist and notify stake holders (e.g TDA, Service Desk & teams dealing other service towers) as well as customer proactively.If there is any network/Security related issue or RISK identified during validation, then candidate is required to communicate with relevant stakeholders. Also, support project work, migrations in addition to request fulfilment within Line of Business. To be successful in this role, you must be a motivated individual and quick learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
• Ability to analyse complex technical problems
• Tactful and patient with users/customer and all stakeholders.
• Excellent verbal and written communication skills,
• Answering users queries over the phone, email, Request fulfilment tools/web portal.
• Follow standard procedures to escalate any unresolved issues to the appropriate internal teams
Youll have the following responsibilitiesThe day to day activities would include following:
• Configuring various network devices and services (e.g., routers, Switches {Cisco & Nexus}, Wireless Controller, Access point, Huawei and Multivendor Fire walls etc.).
• Delivering implementation requests directly under Owning queue and implementing simple to complex changes for Cisco switches, routers, WLCs and Firewall.
• Managing Routing Protocol like EIGRP, OSPF & BGP as per demand.
• Good knowledge of different types of Network Module/ Card & cables & other hardware.
• Changes on LAN, WLAN like modification of VLAN in access & Trunk, MAC address binding & ARP table, Sticky MAC address, Add / modification Port-channel & Tunnel, SNMP, Access List, Port mirroring, NAT, PAT, DHCP, HSRP and GLBP, Policy based routing.
• Resolving 1st level of technically escalated cases from Request Fulfilment Engineer.
Youll have the following skills & experienceKey skills LAN/WAN/WLAN/Security experience, CCNP (R & S), Stack & VSS switches, Nexus, Meraki, Cisco ASA, F5, Zscaler (Knowledge of Multi OEM FW)Routing Protocol like EIGRP, OSPF & BGP & Troubleshooting skill.Ability to convey complex technical details coherentlyGood communication-Verbal and WritingTools and Other Tools understanding- Outlook, PPT, Excel, Expedio, BFG and IONIX etc.ITSM Process Process Knowledge as per industry best practices e.g. ITILV3,CMMI etc.Industry Type IT/Telecom/Networking/Security.Academic Education Bachelor Degree (B.E./ B.Tech/B.Sc.) in Computer/Electronic Engineering/Science.Possessing any other technical course after science graduation would be added benefit.Certifications - CCNA and CCNP ( R&S/Security) - Mandatory, ITILV3 is a PlusExperience Total 6-8 Yrs Industry experience in Networks DomainLocation Gurugram (Haryana) INDIA COVID-19 Notice : We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safetyAbout BTBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BTHow to ApplyIts easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application, *.

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