Senior Technical Manager - ENS.

Job Description

About the opportunityAbout Technology:In a digital, fast changing world, will you help differentiate us from the competition It s a technological world our clients want to engage with us using creative websites, great apps and through a first class customer service team, all supported by best in class technology solutions that keep their data secure. We pride ourselves on being a technology-powered organisation where technology is at the heart of everything we do. Our teams are focussed and nimble to react quickly to changing market conditions. We embrace a start-up approach, supported by a large, global organisation that nurtures great talent. We value a diverse workforce that drives different opinions and great ideas, leading to innovation, creativity and measured risk taking.If you are passionate about delivering change in a technological world, look to Fidelity.About Enterprise Network Services:The Enterprise Network Services team are responsible for network innovation and providing excellent Operational, Delivery and Engineering services to the FIL business units. The ENS team operate globally, delivering support services using a follow-the-sun model, using teams located in UK & Europe, India, Canada and APAC.Purpose of your role:As a Team Lead within Enterprise Network Services (ENS) team, you will be assisting in the global end to end technical delivery across Fidelity s project portfolio. Close alignment with our global project resources is essential to ensure timely project delivery and accurate resource tracking against all assigned projects.In addition, you would personally own and be responsible for managing the Delivery engagement between ENS and the wider TIS & Technology group ensuring both ENS and the business strategic initiatives are closely aligned. Working closely with the ENS Engineering team you would engage in continuous feedback of services moving from engineering to delivery and finally operations.Scope of the role encompasses a large selection of products, from core networking (Cisco), datacentre networks, office networks, WAN, Wireless, Firewalls, Load Balancers, DNS, NTP as well as Voice & Video platforms.You will have a broad technical understanding, with focus on network and voice technologies and a good understanding of IT-Security policy and practices. The role expects experience of service management (incident, change & problem), supplier management, risk management, systems management (including monitoring) lifecycle management and reporting.Working with Fidelity technical team managers to establish your global network, you will and develop an understanding of the infrastructure and services and collaborate to achieve excellent customer service. The ability to work well with managers and peers within technology including project managers and senior stakeholders is fundamental; also important is the need to be able to work under pressure within a busy environment. Being capable of working effectively within a diverse, distributed, global team is essential.Your key accountabilities:

• Team management - manage and mentor ENS Delivery staff
• Track the risks and issues and work to actively resolve/mitigate
• Work collaboratively to optimise resource management, cross-fertilise ideas, and resolve conflicts and bottlenecks
• Monitor the progress of key projects and ensure regular publishing of status report and quality metrics
• Creates and share delivery forecasts at regular intervals based on the team s velocity
• Provide functional and technical expertise to support design and implementation work
• Ensure delivered solutions transition into supportable services via the ready for service framework
• Manage vendor staff as needed and according to the agreed contract(s)
• Work with suppliers and vendors to ensure all services meet expectation and SLA
• Contribute to ENS strategic plan/direction - including our goals, risks and resources
• Responsible for supporting ENS Operations (as required)
• Embed TIS Project Delivery best practises, principles, standards and lifecycle with your peers and global network team
• Support and influence new ways of working, aligned with TIS Delivery within the global ENS team
• Collaboration with Engineering more broadly across technology infrastructure to ensure strategy and engineering standards align with broader strategy
• Support large scale projects with technical leadership and decision making
• Act as key point of contact for project portfolio within the team and Fidelity and evangelise capabilities and encourage improved ways of working and improving integration.

Your skills and experience:

• Leadership skills Including ability to drive change people, process and perception!
• Service oriented, business aware and customer focused

• Good organisational and planning skills, with attention to detail
• Good documentation skills, including writing policies and procedures
• Delivery and results driven, with the ability to manage complex client relationships
• Motivated, with a positive (can-do) and enthusiastic attitude
• Confident, influential and able to communicate effectively at all levels
• Diligent, thorough and professional
• Experience of delivering network, voice, video and firewall technologies

• Ability to design/configure leading adoption of standard and best practice
• Ability to cope with demanding schedules and pressured deadlines
• Ability to effectively describe work details and relevant technical matters to colleagues and management
• Must be flexible in approach to work content and responsibilities
• Must be a self-starter and able to work with a minimum of supervision
• Must be able to interact with clients (the business) and technicians effectively
• Must thrive in a rapidly changing and expanding environment.

Desirable skills/qualifications:

• Professional and managerial qualifications (against relevant technologies).
• Understanding of the PCI Security Standard, also the ISO20000 and ISO27001 standards.
• Project Management (Agile) qualifications and experience.
• Knowledge of monitoring and analysis tools (Nectar, SolarWinds, Wireshark, etc).

Personal Characteristics:

• Self-driven, enthusiastic about technology, innovative in approach.
• Ability to thrive in a technology driven, rapidly changing and expanding environment.
• A desire to do things the right way, whilst remaining focused on team and business objectives.

Requirements of Role:

• This role expects a minimal level of out of hours and weekend working.

About youAbout Fidelity InternationalFidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 31 March 2021. Read more at https://www.fidelityinternational.com/Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.,

Keyskills :
deliverydrive changeiso 27001asset managementrisk managementframeworkcustomer serviceproject deliverycentral banksresearchproject managementnetwork servicesdocumentationplanning skillsiso 20000