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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | General / Other SoftwareNetwork / System Administration |
EmploymentType | Full-time |
First level techical support over phone- Specific hardware knoweldge for problem isolation and remore resolution, Windows / Linux OS Knowledge , Understanding of OS Drivers/ Patches/ Tools & download from OEM web site, Basics of Mail Messaging (client and server side ), MS Office application, Chatting software, Skype etc knowledge, Assign tickets to respective vendors, follow up and get it closed SLA performance improvement with more remote resolution ,
Keyskills :
troubleshooting networking echnicalsupport itservicemanagement activedirectory itservices msoffice itinfrastructure