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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Dear Folks , Greeting from IB Services and Technologies Need only Male Candidates only Essential Job Functions:1. Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis2. Performs staff scheduling to ensure Service Desk coverage during normal business hours and on - call support as required3. Manages the Service Desk staff including consultation on performance evaluations , promotions , hiring and disciplinary responsibilities4. Provides technical support for Desktop , Desktop Applications , O.S , Network Etc5. Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems6. Maintains a central source of information enabling Service Desk staff and support technicians to recover outages with minimal disruption to expected service levels7. Invokes problem escalation procedures to coordinate recovery8. Ensures that daily , weekly , and monthly statistics , status reports , and graphical reporting aids are completed and continually modified to meet the needs of the department9. Ensures that decisions made to improve the overall customer support of the Service Desk are continually carried through10. Coordinates training requirements of Service Desk personnel11. Provides leadership by projecting a positive attitude , and providing learning incentives12.Solves problems and makes decisions on a daily basis related to Service Desk responsibilities. Ensures that effective Service Desk representation takes place forthe coordination of work processes and projects with other departments and divisions13. Interfaces with users of technology , employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service14. Serves as the around - the - clock contact for all related support issues , providing advanced first level technology support15. Accountable for meeting systems infrastructure or operational Service Level Agreements established by Chief Officer for Technology Services16. Management skills are required to successfully perform the planning , directing , reporting and administrative responsibilities of this position 17. Ability to manage multiple high priority initiatives in a fast paced highly technical environment18. Remains on - call during off - peak hours to respond to support service issues19. Performs other duties and responsibilities as assigned by the Chief Officer for Technology Services20.demonstrate strong customer service skills21.demonstrate strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the company 21.deal with people beyond giving and receiving instructions maintaining effective working relationships,
Keyskills :
ervice level staff scheduling asset management management skills technical support customer service customer support data analysis