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ServiceNow IT Service Management

15.00 to 17.00 Years   Gurugram   12 Nov, 2020
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :Application Developer
  • Project Role Description :Design, build and configure applications to meet business process and application requirements.
  • Must Have Skills :ServiceNow IT Service Management
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :
      • Key Responsibilities : 1:Responsible for the delivery of, Incident, Problem, Change Configuration Management 2:Point of contact for the Clients, Service Delivery Managers and Delivery teams 3:Perform an operational Service Management hands on role including: 4:Monitor, manage and priorities all service aligned queues ensuring service levels are maintained and eliminating backlogs 5:Ensure processes are followed as defined 6:Point Of Contact for driving Severity 1 incidents including internal n client communication
      • Technical Experience : 1:Create Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions 2:Monitor and manage all severity incidents as per SLA 3:Identify incident trends, manage from identifying root cause through driving identified action items to closure Effective problem management 4:Responsible to deliver Service Reports including, daily, weekly and monthly Service Performance Reports SPRs 5:Participate in Client trainings, SRT and other internal/ external meetings as required
      • Professional Attributes : 1 Resource should have good communication skill 2 Resource should have good Analytical skill 3 Resource should be ready to work 24/7
    • Educational Qualification : 1 15 years of full time education 2 ITIL Certified
,

Keyskills :
service managementservice levelsbusiness processconfiguration managementservice deliveryroot cause

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