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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Education / Training |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Supporting Escalated cases/ incidentsSupporting operational project, complex change kind of activity.Reviewing of KEDB, providing support & enhancing knowledge of team by doing KT sessions.Design solution for IPT transformation on Cisco.Build complete transformation Plan to roll out IPT & related applicationBuild the complete HLD & LLDOrdering & provisioning the BOM based on the solution designImplement/ deployment the setup as per the agreed solutionProvide support to client of the transformed setup till the time its get moved completely to Operation.about you - Minimum of 5- 6 years of relevant experience handling Cisco Voice technical support, operation, NOC environment & implementation support- 1 years of experience in engineering & solution designing- In depth knowledge of Cisco Telephony(Legacy & IPT), Voice Mails, Contact Center, Unified - Communication, Networking, Linux & Windows OS.- Hands on experience of implementing Cisco Voice solutions, good experience in administration, maintenance Cisco Voice solution, application & services- Good in System engineering, designing and designing solution based on Business needs- Experience of working to defined service level commitments- Experience of Handling Incidents, Problem & Escalation Managementadditional information - Strong Customer Focus- Excellent in oral/ written communication skills- Excellent in documentation & presentation- Excellent interpersonal skills- Good in analytical skills- Business logic awareness & understanding- Ability to work under pressure.- Adaptability & responsiveness to department,
Keyskills :
ciscovoice servicelevel contactcenter voicesolutions systemengineering writtencommunication noc bom ipt linux design windows business operations analytical deployment escalation echnicalsupp netw king main