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Snr Invoicing Agent

2.00 to 4.00 Years   Gurugram   27 Oct, 2022
American Express
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Mainresponsibilities& Activities
    • Organise and prioritise your own workload whilst ensuring Invoicing Control team are focused on their daily tasks and assigning priorities per the agreed guidelines
    • The senior will support the team and take the lead with the review, analysis and correcting billing rejections from the automatic processes for all POS and liaison with internal and external partners to obtain the necessary information to release rejected transactions.
    • Validate and process cancelled and refunded bookings on a timely basis
    • Manage Invoice mailboxes addressing all requests in accordance within the defined SLA, providing feedback to management about bookings which cannot be invoiced
    • Recognise consistent patterns of system or process failure and be able to escalate these to Co-ordinator and Team Leader so corrective actions can be implemented
    • Support the Team Leader in identifying efficiency improvements within process and systems
    • General deliverables include defined weekly reporting in line with SOX standards, following all Egencia invoicing procedures and covering in other roles when required
    Competencies profileManaging complexity: Can work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required.Skills/Experience - EssentialEnd to end understanding of automated and manual billing environmentExcellent communication skills confident manner with all levelsA flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environmentMethodical and Analytical approach with a meticulous attention to detailPlanning & Organizing skills in respect of hitting deadlines and managing multiple workflowsQuality control skills,

Keyskills :
quality controlanalytical skillsplanning

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