Software Documentation Specialist

Job Description

As a Software Documentation Specialist at Anaqua, you ll primarily work with our product, engineering, Training, and support teams to create and maintain user- focused documentation for the integrations available in the Anaqua solution. The successful Documentation Specialist will be very detail- oriented, resourceful, and passionately curious. You should be excited by figuring out how things work, educating others about your findings, and creating resources that enable them to be independently successful. Your goal will be to reduce support volume and promote user self- servicing by proactively identifying opportunities for improvement, anticipating user needs, and fielding internal documentation requests. Software Documentation Specialists communicate complex information clearly, concisely and accurately, and without relying on jargon. What you ll doIn this role, we expect you to: Develop a deep understanding of our product and be able to translate that into user- facing documentation that caters to the typical Stitch userOwn the documentation process for Anaqua from start to finishProofread and edit documentation contributions by other Anaqua team membersCollaborate with the rest of the Anaqua team to iterate on documentation based on feedbackCollaborate and Connect . Work with developers, customers, and cross- functional teams to understand our customer needs and goals. Create . Produce engaging content that helps people to quickly find answers to their questions. Deliver. Ship content in- step with rapid release cycles, and to a global audience. Write, publish and maintain high- quality help content and user interface ( UI) messaging. Manage the production and publishing of documentation. Collaborate with Engineers, Product Managers, Developer Relations and UX designers. Identify user needs, use cases and metrics to focus priorities. Who you are. . . Educated. B. S. or B. A. degree in Technical Communications or equivalent, and 3- 5 years of p rofessional technical writing experience preferred. Skilled Communicator . We are looking for candidates who have excellent writing, editing, and communication skills. You are passionate about learning new skills and concepts and are excited by cutting- edge technology. You also like to help others learn, and you have a knack for distilling information and crafting clear and engaging instructions. Technical . In this role, you will document Tableau capabilities by sitting with feature teams and reviewing technical specifications. You love learning new tools and pushing the boundaries in order to create engaging content. You will blaze the trail for Tableau users by using new capabilities to create scenario- based documentation that delights our customers. Curious. You are a problem solver. You have an inquisitive mind and you re not afraid to use it. You know when to ask questions, which questions to ask, and how to listen with intent to learn. People- friendly . You work easily with other writers, developers, marketing folks, and, of course, with customers. Hands on . Your typical approach to figuring out how something works is to try it and see. Creative . Youre constantly thinking about the shortest distance between the problem and the solution, and you re able to convey that in a meaningful way. Independent . You like to figure out what s needed and then get to work!You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world! POSITION REQUIREMENTS The ideal candidate must be a passionate, high- energy, strategic and technically- savvy executive leader possessing a strong sense of urgency with a performance- based track record of success. IP expertise desiredMust be able to work very closely and successfully with Product, Sales, SE, PS and CS teams. Must be able to work very closely and successfully with Product to ensure alignment on the Product strategy, coordination of product launches, and drive knowledge transfer and communication across the entire organization. Experience working closely with engineering and product management teams as part of the software development process. Experience in project and process management of a documentation set. Experience in content management systems and/ or help tools. Track record of problem solving and innovation.,

Keyskills :
rocess management engaging content problem solving product management technical writing management systems content management