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Spanish

3.00 to 6.00 Years   Gurugram   15 May, 2019
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Spanish
  • Good To Have Skills :Enterprise Application Security Design and Testing
  • Job Requirements :
      • Key Responsibilities : Able to handle day to day emails, phone calls, chats and create tickets. Able to create tickets, assign tickets, follow ups and coordination for closures Perform ticket queue management
      • Technical Experience : Thorough knowledge of Ticket life-cycle,Ticketing tool,TAT,SLAs Thorough knowledge of ITIL,ITSM,CSAT,IT Request,IT Incidents,Severity and Priority issues
      • Professional Attributes : Must have experience in- Ticketing Tool ( Service Now, Remedy, CA service desk) Call Logs SLA Incident Management
    • Educational Qualification : Min B2 Above in Spanish language
,

Keyskills :
slatatitilitsmslascsatdesigntestingsecurityunningbusinessclosures

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