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Specialist Security Systems

2.00 to 3.00 Years   Gurugram   18 Sep, 2019
BT e-Serv (India)
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Specialist Security Systems Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.Why this role mattersTo manage and administer security technologies for BT and its Global customers.Provide Tier 3 support line support over Security Technologies like Firewalls, Proxy on all, including complex security issues liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing Security products that come under the responsibility of the team.Position is based in Gurgaon 24x7 Global Security Operational Centre.What youll be doingSupport in life service Security solutions for BT s global client.

  • Work on complex incidents, problems and changes within the Operational environment.
  • Provide level 3 operational support and own achieving SLAs for agreed service metrics.
  • Provide leadership and training to technical support staff including mentoring of 2 nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation.
  • Form an integral part of a 24 hour on call support rota to provide 24x7 support to the designated customers
  • Produce scripts and supporting documentation to allow the 2 nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects.
  • Attend meetings on behalf of the team and line manager.
  • Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
  • Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
  • Produce and support Firewall polices and function configuration builds to allow implementation of customer projects
  • To share technical knowledge with in the team at times to make new joiners up
  • Taking accountability in all the actions taken in order to resolve incidents or complex changes etc.
Well also need to see these on your CVProfessional/Technical Competencies:Mandatory: Hand-on experience in operation and management of security infrastructure.
    • Hands-on experience on any two of vendor firewalls mentioned below
      Checkpoint (GAiA, SPLAT, VSX)Cisco ASA,Juniper SRXPalo AltoJuniper NetscreenF5 LTM,GTM, ASM,AFM
      • High level knowledge on Bluecoat Proxies or any Cloud based proxies eg Zscaler, Cisco Scan s Ability to provide Tier 3 support and manage complex and escalated tickets in production environment
      • High level skills to deliver quality service in individual role to deliver service as per agreed SLAs.
      • Ability to communicate (both written & oral) clearly with various internal stakeholders and customers
      Highly Desirable:
      • Experience on working in a global support environment, experience of ticketing-tools and exposure to ITIL processes in context of service operations is a plus
      • Minimum professional level certification in Checkpoint Firewall CCSA , (Checkpoint Certified Security Administrator) or CCSE (Checkpoint Certified Security Expert), JNICIS(JUNOS) , CCIE Security
      • Fundamentally strong on Bluecoat Proxy , Zscaler proxy or any other proxy vendor certification will be preferred.
      • Experience of providing support to international customers in live environment or working in Security Operation Centre (SOC) is an advantage
      • Technical Qualification such as B.E./B.Tech/MCA/ Engg Diploma in a relevant field is desirable.
        ,

        Keyskills :
        cciesecurity securitysystems bluecoatproxies serviceoperations checkpointfirewall echnicalsupp advis yservices technicaladvis operationalsupp

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