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Sr Associate, Disputes and Fraud Analysis

2.00 to 4.00 Years   Gurugram   21 Feb, 2023
Fiserv India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Acts as the primary Chargeback contact and provides support of Fiserv clients card portfolio chargeback programs (debit, credit, prepaid)Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration.Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.Performs maintenance and settlement reconciliations using various software applications with the goal of maintaining loss Sigma score minimum of 5.4.,

Keyskills :
service levelexternal clientsdispute resolutioncreditclaimsfiservreviewssoftwareanalysisportfolioagreementssettlementmaintenanceregulations

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