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Sr Associate, Disputes and Fraud Analysis

6.00 to 8.00 Years   Gurugram   24 May, 2023
Fiserv India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / TaxGeneral / Other Software
EmploymentTypeFull-time

Job Description

    What do Senior Associate Disputes do in Fiserv Claims Processing Review and manage multiple queues in support of 200 400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes. Research/ticketing - Research client and/or system issues and document results/findings. Performs other duties as required.What will you do Act as the primary Chargeback contact and provides support of Fiserv clients card portfolio chargeback programs (debit, credit, prepaid)Effectively communicate appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration.Perform analysis and chargeback input for a queue of clients: review and process dispute/fraud claim in a timely and accurate manner in support of the department s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.Maintain strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.Perform maintenance and settlement reconciliations using various software applications with the goal of maintaining loss Sigma score minimum of 5.4.What will you need to have
    • Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery
    • Must possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word, and PowerPoint)
    • Working knowledge of workstations and database software
    • Strong analytical and problem-solving skills
    What would be great to have
    • Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks
    • Must be highly motivated and eager to learn Ability to work extended hours as needed to meet department needs.
    ,

Keyskills :
service levelcomputer skillsproblem solvingexternal clientsdispute resolutionclient interactioncommunication skillsslaeftwordexcelcreditclaimsfiservsoftwareresearchanalysisdatabaseportfolio

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