Sr. Biz Manager - Ad Programs

Job Description

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.You will be responsible in building an Operations team of approximately 25 30 Ad reviewers and SME/Leads supporting Ad Programs. You will need to work directly with the stakeholders to ensure the overall health of the processes is good. Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members. You will be instrumental in setting up ad relevance human judgements organization for the search team of Amazon. Setting up of a team of search relevance team with regular interaction with the stakeholder Should be able to set up and control remote teams ( Non-English team from Delhi) High on Stakeholder management. Quick in analyzing large set of data and interpreting insights Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. People management i.e. appraisal, training and mentoring talent to grow within the organization & control attrition Ensures employees growth & development, set priority, drive motivation & engagement for employees Monitor real time service levels and schedule adherence Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality Active participation in building the team & raising the bar in hiring process Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed Work closely with the engineering teams to ensure that tools and systems are continuously enhance Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency- Should roll up sleeves and work with data at ease, Post Graduate degree in any discipline 4 plus years experience with Seller/ Customer service required 24/7 availability, including willingness to work on weekends, and outside of the standard work day Applicant needs to be in a direct People Management role at least for 6 months+ Prior experience in managing a team of at least 10 Significant email and online seller/customer service experience preferred Demonstrated ability to build, develop , direct and manage a group Ability to handle complex and ambiguous scenarios Ability to organize , prioritize and schedule work assignments Ability to effectively and efficiently complete difficult goals or assignments Willingness to work with sensitive issues, including but not limited to: Adult content Religious and philosophically sensitive issues Alcohol, tobacco, weapons and other potentially offensive products Confident in using Microsoft Package (especially Excel) Confident to work with large volumes of data Experience in Ecommerce industry Google Ad word certification Statistics background Experience in ad relevance Experience in ad quality

Keyskills :
change initiativesquality initiativessensitive issuesquality assuranceservice levelsteam performancequeue managementstaffing planspeople managementcustomer servicebehavioral trainingcost analysis