Sr Operations Analysis Analyst

Job Description

Sr Operations Analysis AnalystPosition titleAssociate OperationsLocationIndiaBusiness FunctionOperationsDepartmentTraianaDepartment overview:Traiana provides the world s markets with the monitoring of pre-trade risk and automate post-trade processing of financial transactions for listed and over-the-counter trading. This also includes the provision of regulatory reporting services. Our networks link market participants in high speed-to-market, real-time communication across the trade lifecycle, globally. Services, such as the Harmony Network, have become the market standard for post-trade processing in an increasing number of markets. Traiana Operations provide operational day-to-day customer support for all services supported within the Traiana suite of products. They are also responsible for the new client setup and new process adherence for the external client communities. They work closely with Professional Services, Product Management, Client Account Management, Business Development and Technology to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.Position summaryWe are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Traiana s suite of products.The Onboarding team assist clients with new client set ups and UAT testing prior to go-live in Production environment. Client Services team is responsible to assist existing clients with daily queries pertaining to Production environment.Duties & accountabilities

• As part of platform / system support, individual is required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.
• High level of direct client interaction. Client queries handled via emails and phone hotline.
• Act as the primary point person for incident management for Traiana-wide incident impacting our globally based clients during EMEA hours. Incident management responsibilities include:
  • Response to initial incident notification
  • Providing regular updates to clients per SLA
  • Primary liaison for aiding our clients through post-incident recovery
  • Provide Major Incident reporting following any Severity 1 outages per SLA.
• Participate in internal testing of applications, prior to any change going live in production.
• Work closely with internal teams for system enhancements.
• Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA s.
• Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution.
• Respond to client requests by providing detailed analysis and feedback.
• Process reports (user list / Trade) as requested by clients.
• Participate in internal / external training needs. Educate clients on upcoming changes.
• Liaise with participants for rolling out new products
• Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.

Business competenciesEducation and experience

• University graduate preferred
• 2+ years of experience required
• Work experience in the financial markets preferably in operations
• Knowledge of OTC / FX products, the trade clearing process and application support a major plus

Commercial awareness

• Ability to work in fast paced environment with client orientation

Management requirements

• Not applicable

Personal competenciesPersonal impact

• Strong customer service and problem-solving skills
• Focused on Operational Control and Data Security
• Flexible and able to adapt to change
• Able to work independently with minimal supervision

Communication

• Excellent interpersonal, written and verbal communication skills

Teamwork

• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

Company overviewOSTTRA, 50/50 owned by CME Group and IHS Markit, is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates CME Group s optimization businesses Traiana, TriOptima, and Reset and IHS Markit s MarkitSERV, headquartered in London.-----------------------------------------------Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, because we are a United States (US) federal contractor, we are requiring all US employees to be fully vaccinated against COVID-19, unless they have been approved for an accommodation due to a medical reason or a sincerely held religious belief. The company also participates in the E-Verify Program to confirm eligibility to work in the US.For information please click on the following links:IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency-----------------------------------------------Current ColleaguesIf you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.,

Keyskills :
application supportfinancial marketsstatic dataclient account managementaccess managementclient servicesincident reportingproduct managementaccount managementanalytical skillscorporate liaison