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Sr Systems Engineer

5.00 to 10.00 Years   Gurugram   26 Apr, 2020
BA Continuum India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

IT Operations Management Support consultant: Responsible for monitoring, trend analysis, RCA, and incident remediation on Wintel servers for all applications part of shared services. Provide first and second level support for core messaging & collaboration products

Responsibilities

  • Monitor servers for alerts and be able to discern critical alerts that require escalation from those that can be safely ignored
  • Respond to Remedy Incident tickets and escalate as appropriate
  • Respond to and escalate to critical escalations via internal paging system as needed
  • Ability to understand global on-callescalation schedules and handle frequent changes effectively
  • Server backup Monitoring and Verification. Restart and suspension of backup jobs as needed
  • Monitoring of alerts and appropriate escalation of said alerts for hardware appropriately
  • Updating of Incident Management Database as incidents arise and are resolved
  • Monitor Group Mailboxes and act on emails as appropriate
  • Perform routine server health checks to ensure applications are running optimally
  • Participate in scheduled maintenance of the OS and applications.
  • Automate & enhance operational routines
  • Maintain operational process documentation

Requirements:

Mandatory Skills

  • 5 years of technology production support experience
  • 5 years of experience in documentation
  • 5 years of Microsoft SCOM, Tivoli or NetCool experience in an enterprise environment with +2000 servers
  • Experience in remote hardware debugging for Wintel servers and storage
  • Expertise in troubleshooting one or more of the following: MS Exchange 2010, Active Directory, Forefront Identity manager, ADDNS, WINS, SKYPE, SharePoint, BlackBerry, MacAfee EPO.
  • Understanding of ITIL event management and certification in ITIL V3 foundation level
  • User-level ability to coordinate and execute multiple tasks within a project.
  • Ability to learn and become comfortable with new technologies quickly
  • Strong organizational and time management skills required
  • Excellent verbal and written communication skills required
  • Clear, articulate mastery of the English language required
,

Keyskills :
it operations managementforefront identity manager ms exchangeit operations v3 foundationtrend analysis wintel serversrisk manag

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