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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk |
EmploymentType | Full-time |
Sr Technical Support EngineerJob Locations IN-GurgaonRequisition ID 2020-56633 Category Sales Whats the role SUMMARY OF JOBThe Senior Technical Support Engineer (TSE) is an experienced support engineer with a pre-sales mindset, and ensures the Customer makes optimal use of HERE products and services, from the evaluation phase through the production phase and into the maintenance phase. The Sr TSE ensures Customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal here departments. The Senior Technical Support Engineer has strong Customer focus, establishes close relationships with the Customer, product management and sales, and is a subject matter expert of the broad range of here products and services.MAIN RESPONSIBILITIES (essential functions list in order of importance; 5-6 maximum)
Keyskills :
product marketingtroubleshootingweb developmentlanproduct managementdispute resolutiontechnical supportcustomer supportresolving issuesnetworkingtechnical training