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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Respond to Emails of customers on daily basis to clear all the email requests from Customers.Ensure closure of emails via giving solutions on emails itself, and reduce the dependency on calling.Ensure to track the escalations received from customers on a priority to ensure consumer experience.Interact with customers on chat, and emails to track the customer journey from end to end.Required to do closure of every escalation received by giving the accurate solution, and ensure the customer journey is smooth.Work on preparing Training material for all new joiners in customer support team.Job Specification:Qualification : B.A in EnglishSkills : Any relevant experience in Service industry is appreciated, Excellent written/ spoken communication skills.,
Keyskills :
sales customerservice retail visualmerchandising serviceindustry trainingmaterial chat email closure training escalation communication QuickReferenceGuides nvent ymanagement customersupp FacetofaceTrainin