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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Drive the KPIs with the help of a team size of 12-15 resources. Govern, Review, and address individual performance issues. Devise and successfully execute individual and team level action plans in meeting KPIs. Must possess active listening skills. Must resolve customer inquiries and issues while adhering to all policies and procedures Must be aware of overall Telecom domain and infrastructure (CO, Modem, CPE, etc.) Comprehend and analyze data available across various sources and draw actionable insights. Must drive resolution demonstrate ownership to go the extra mile to resolve Handle escalated calls and provide the right solution over the call for the complaint. Plan & Manage resource availability.,
Keyskills :
drawemailownershipperformanceinfrastructureKubernetesRustCoreosApache MesosElixirGoogle Cloud PlatformLxcZeroMQMicroservicesAcrylicWatercolorFigurative ArtMixed Media