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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Supports strategic initiatives and provides direction for Tier 1 & 2 staff Drives incident management, monitoring, tracking, and ensuring that SLAs are met Has a proactive mindset, driving SLA compliance and meaningful metrics reporting Develops and Implements new solutions, strategies, and processes to support the NOC s standard operating procedures Sets work schedules for 24/7/365 coverage, is on call to support 24/7/365 coverage requirements Provides input to improve stability, security, efficiency, and scalability of systems Responsible for monitoring production, staging, testing, and development of environment for a large number of applications in an agile, fast paced organization Knowledge of ITIL, COBIT, Catalyst, API, VPN, Applications, and AAA functionality monitoring and break-fix tasks Develops work processes Strong technical aptitude and troubleshooting skillsQualifications Experience working in high pressure, dynamic, 24/7/365 environments Understanding of ITIL, and COBIT Proven track record in Network Operations Center management Proven track record for excellence in customer service Experience with Managed Network Services High level scripting skills in Bash, Python, Ruby, PHP, with a focus on automation and orchestration of operational support activities Strong understanding of Load Balancer configurations and utilization Application support and Deployment experience using tools such as SCCM, Puppet, etc. Experience with monitoring fundamentals such as SNMP, including Splunk to visualize performance data Effectively communicates technical issues in clearly understandable English in a non-technical manner and engage with globally distributed team of technically diverse individuals Effectively communicates with team members to train in technical aspects A strong understanding of databases Well versed in internet architectures, including web, and application components Server Security and Hardening experienceEducational Requirements: Bachelor s or Master s Degree in Computer Science, IT, or Networking Any certifications are a plus*Similar or equivalent disciplines will applyCore Competencies: Customer focus Problem solving Technical/Job Competence Personal Effectiveness Relationship Building Willingness to learn,
Keyskills :
php api vpn omputerscience operationalsupport serversecurity networkoperations