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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 4.0 - 6 Lakh/Yr |
| Industry | Internet / E-Commerce |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Roles & Responsibilities:* Manage a large and diverse team of CSAs working towards pre-defined targets.* Responsible for maintaining discipline and absenteeism of team on the floor* Responsible for staff retention within the team* Ensure prompt and accurate service and achievement of targets* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently.* To identify training / coaching needs of the team members and provide the same to the Manager* To assist new members of the team by updating knowledge & bridge process gaps* Be directly responsible towards fostering the development of team by motivating them* To ensure team achieve productivity and quality roster adherence* Ensure the professional and ethical conduct of team members* Accountable for smooth flow of operations* Coordination between Managers and Team Members* Abide by companies and clients Information Security policies.Eligibility:* Graduate from any stream*Good Communication Skills.*Min 1+ year of exp as TL from Salesprocess/ Customer Service.*Good analytical skills in English* Time Management*Ability to multi-task* Ability to work well in and promote ateamenvironment* Excellent understanding* Customer Service* Quality focusIf interested pl watsapp your cv @ 9871856986RegardsManju Khatri
Keyskills :
attritioncustomer relationstarget achievementteam handlingsalesshrinkageteam leader