TECHNICAL CONSULTANT

Job Description

About the opportunityDepartment OverviewClient Engagement (CRM) team serves Fidelity s Institutional, DC and Wholesale Business Units in the UK, EMEA and Asia Pac and is a strategic area targeted for growth over the coming years. The Technology Department has been acting as the key enablers for the business in achieving their goals. The portfolio of projects will include a large collection of strategic initiatives as well as tactical ones to support day-to-day operations and strengthen the environment.Purpose of your role This role is for a Technical Consultant who can understand and solves functional, technical and architectural problems on Salesforce platform. Role would be utilised to build CRM strategic solutions and responsible for overall implementation across CRM landscape.Key ResponsibilitiesThe successful candidate will be expected to interact with all levels of the business and technical community, seeking approval from all stakeholders of the projects.Solution and Develop SalesForce configuration related requirementsDesign, Solution and Develop processes used by the business areas using CRM applicationsProactively advise business users on application usage and issuesIdentify process/technical gaps in the existing implementation and come-up with enhancements to fill those.Review enhancement requests to ensure these are in line with the benefits business is expecting to achieveCarry out impact analysis using knowledge of business processesExperience and QualificationsExperience of overall 10 14 years of CRM (Salesforce) experience.Lightning development (LWC), Development using APEX, VisualforceSalesForce PD1 and Application Developer Certifications will be an added advantageGood knowledge of configurational activity on the Lightning FrameworkShould have knowledge and experience on package development approachShould have reasonable understanding in release management processes (SFDX, CI/CD etc.)Experience with agile / continuous delivery paradigms of software developmentShould have relevant customization experience with respect to Integrations using RESTful APIsShould have a decent exposure to the otherwise Classic Environment (Administration / Async & Sync Server-Side Development / Governor Limits & Application Order of Execution / Triggers / Old Front end Dev VF / Basic Design Pattern or Best Practices knowledge)Ability to manage client expectations and scope.Expertise in design and solution on Salesforce and associated CRM technologiesThe candidate will be expected to create, sell, and drive Architectural vision for the organisation to ensure the organization is headed towards a technically efficient, simplified and capable landscapeThe candidate should be able to define the technology roadmap for the org/functionShould be able to define the right set of tools to be used across delivery lifecycleExperience of working with multi-cultural teams in a geographically diverse environmentVery good communication skills and the ability to explain and articulate technical aspects in a manner than business can understandSelf-starter with ability to handle multiple tasks and prioritiesStrong problem-solving skills with the ability to think laterally to arrive at a solutionAbility to develop & maintain good relationships with stakeholdersAbility to cope with constantly changing priorities and deal with ambiguity is essential.About youAbout Fidelity InternationalFidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $611.4 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 30 September 2020. Read more at https://www.fidelityinternational.com/Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.,

Keyskills :
business unitsmanage client expectationsasset managementproblem solvingcustomer relationsfront endplsqlimpact analysiscentral banksformssalessql