Technical Consultant

Job Description

This technical role will require the incumbent to work on support issues, small projects and to help develop the systems infrastructure to meet the Windows Server Core Support team needs. The incumbent will be part of a Global team responsible for the day-to-day support and enhancement of a mixed, Windows Server 2008, 2012 and 2016. The role will be a combination of day to day support activities and project work, with a focus on Business as Usual activities. This will involve liaison at all levels within the Information Systems and Business Communities. Individual will be expected to be dynamic, flexible, energetic, willing to take responsibility, structured, process oriented and happy working to tough deadlines in a demanding environment.The main components used within the team to provide these services are as follows:

• Windows Server 2008/2012/2016
• Windows server Update Server (WSUS) & SCCM for Patching
• Windows Failover Cluster
• Windows IIS
• PowerShell
• System Center Operations Manager (SCOM) for monitoring
• System Center Orchestrator & Jenkins for automation

Your key accountabilities

• Maintain the health status of all infrastructure components required to support the Windows platform
• Provide administration and technical support of a Microsoft 2008 / 2012 / 2016 Server environment including 3rd party and Microsoft applications like SCCM, SCOM, VMWare, and other bespoke business applications
• Monitoring and reporting of the server environment and Service Level Agreements (SLAs)
• Perform server patching, data backups and recovery operations.
• Installation and configuration of Windows Operating system and hardware to corporate standards
• Provide support based on the shifts and out of hours based on an on-call rota.
• Participate in and manage technical projects
• Strong automation skill with PowerShell and have experience to automate the daily work
• Will work in rotational shifts and provide support during off business hours / weekends.
• Ensures all changes to the environment are covered by appropriate Change Control process/procedures.
• Working closely with other areas in the Platform Core and Services Group to understand future production requirements and delivering systems to meet these
• Ensuring operational security and standards are strictly maintained at all times.
• Maintain and develop relationships with the platform teams, and service providers to the Windows platform
• Cultivate and foster relationships with other team and departments within Fidelity
• Monitor issues and provide management reports on incidents and problem management
• Ensure all activities are compliant with security and regulatory requirements

Technical Engineering

• Act as technical lead or representative in Wintel based project activities, including the development and deployment of new tools and technologies
• Keep abreast of new initiatives, technologies and hardware specifications
• Attend VMware, Intel, Dell, Microsoft, Citrix, and other vendors business briefings and / or workshops on Wintel with the view on how new products and operating practices could be adopted by TIS
• Provide Windows related technical guidance and assistance to management, the team and the business, as required

Experience and QualificationsTechnical

• Overall 12-15 Years of experience in Windows Servers, Failover Cluster, SCCM, SCOM, PowerShell, etc.
• Position requires candidate to be a full-time graduate in IT stream. Preference will be given to candidates with Engineering background (BE/B. Tech/M. Tech) from a primer institute.
• Hands on experience in Windows Server Operating systems Windows Server 2008 / 2012 / 2016 is essential.
• Experience in supporting Microsoft Clusters, IIS, PowerShell,NetBackup, SCCM and SCOM is essential
• Preference will be given to candidates with experience inPowerShell (Advance Level)
• Experience in supporting in Hardware issues on Dell/HP servers is essential.
• Experience in Windows Server patching and compliance using tools like WSUS & SCCM is essential.
• Experience with SQL Server,VMWare ESX5.x+, Citrix XenApp 6.x + is desirable
• Experience in AD, Group Policy Management, Exchange 2010, O365 desirable
• Candidate must be well orientated with Network, Security and Storage technologies,
• Understanding if Active Directory.
• Knowledge of Windows desktop operating systems and VDI implementations
• Experience of Server and Application virtualisation desirable.
• Certification in MCSA (410,411,412) is essential.
• Preference will be given to candidates with VCP (VMWARE), CCA/CCAA (XenApp 5/6) or CCEE certifications.
• Candidate must possess an Engineering degree/diploma (BE/B. Tech/BCA etc) in Computer Science/Information Technology/Electronics from a recognized college/university.

Non-Technical

• ITIL Ver3.0 Foundation Certificate in IT Service Management is desirable
• Experience in the implementation of Solutions to Operations and Projects
• Analytical and insightful mindset prepared to challenge opinions and approaches to establish suitable solutions
• Excellent analytical, problem solving & communication skills
• Service oriented, ability to work under pressure and to tight deadlines
• Organised with good attention to detail
• Experience within Banking or Finance related business and experience working with large distributed systems strongly recommended
• Strong communication skills and Dynamic / flexible team player
• Required to work in shifts on a rotational basis.
• Natural inclination to share knowledge and disseminate information throughout all project phases with particular attention to handover education
• A Can Do attitude and a high level of commitment to customer service
• Ability to re-prioritise and organise rapidly to respond to changing business requirements
• Awareness of the impact of change to the business environment, and to support teams
• Ability to communicate technical issues in non-technical terms to business people
• Happy to work at Fidelity sites across the UK and/or India
• Good problem solving, documentation and presentation skills
• To take part in weekly cover rota, including out of hours on call support, as required

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