hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Lead , Incident & Problem Management

7.00 to 12.00 Years   Gurugram   27 Sep, 2019
Colt Technology Services ( India ) Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Technical Lead , Incident & Problem Management Job id: 15879 Job location: Gurgaon , India

Colt provides network , voice and data centre services to thousands of businesses around the world , allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Job Title: Technical Lead - Incident & Problem Management ( Voice & VoIP )

The Role and Accountabilities:

  • The primary function of the Lead is to carry out 2nd level troubleshooting of TDM (Voice) faults including circuit level diagnostics , SIP (VoIP) related faults for all Colt products delivered over the Voice/VoIP network with 24x7 responsibilities. Develops customer solutions to address a variety of business problems across voice domain. Acts a subject matter expert on multiple functional areas related to voice technologies and able to troubleshoot the faults raised by customer.
  • Assurance (Fault resolution) for a Voice/VoIP network & products/services. This will need live troubleshooting on Colt s voice devices to resolve customer/network faults
  • Diagnosis and troubleshooting of Voice and VoIP products and should have firm understanding of SIP & ISUP call flows , protocols and all relevant.
  • Testing on COLT Network on various NMS of DMS , EWSD , SONUS- IMS , IN , and Voice Product Services.
  • Key interface with direct customer , NOC , field technicians , 3rd level technical support , delivery teams
  • Carry out systems checks and other tools to confirm service configuration , status and presentation.
  • Able to check the call flows of customer traces and should have clear understanding of the concepts.
  • Ownership for resolving Customer faults , as documented in the Work Instructions

    • What you will need to succeed

  • 7-12 years of experience in relevant sectors.
  • 2nd level core troubleshooting experience on Colt Voice/VoIP networks and equipment s.
  • Availability to provide support over ticketing tool and calls.
  • Preference if hands-on experience on products like DMS , EWSD , SONUS-IMS , IN , and Voice Product Services etc.

    • Preferable Knowledge base on tools like tekelec , XNG , APT , OHS , Siebel.

    ,

    Keyskills :
    javaenvironment sql serversql customer relationsdata center knowledge basetechnical support

    APPLY NOW

    Technical Lead , Incident & Problem Management Related Jobs

    © 2019 Hireejobs All Rights Reserved