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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 6 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
HI,We have opening of IT Help Desk for Gurgaon Location.CTC upto 7 lakh/ 5 days workingExcellent written and verbal communication skills.Knowledge in Microsoft Office (i.e. Word, Excel, PowerPoint, Access)Knowledge in Microsoft Outlook and/or Lotus Notes.Knowledge of Active Directory.Strong customer service skills.Strong problem solving skills and decision making ability.Effective listening and probing question skills.Ability to learn and apply technical information in a fast-paced, demanding work environment.Ability to follow policies and procedures; attention to detail.Ability to handle a large call volume.Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays.Strong enthusiasm and desire to learn.Perform well in a team and as a team.Self-motivation and organization.Ability to multi-task.Provide friendly, courteous, and quality support to all users.Strive to meet or exceed all sla goals.Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications).If interested, plz share your resume .ThanksMahiHR9871856986
Keyskills :
ctivetechnical supporttechnical troubleshootingit analystcapegeminius technical supporttechnical helpdeskit help deskdirectory