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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | ustomer Service (International) |
EmploymentType | Full-time |
- Inbound Technical Support.Interface with customers via inbound or outbound calls or the Internet for resolving routine problems with products or services like internet, DTH or desktop.Roles & Responsibilities:o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.o Clarify customer requirements; probe for and confirm understanding of requirements or problem.o Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.o Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.Candidate Profile-o Any Graduate fresher can apply.o Under-Graduate / drop out / pursuing Bachelors(6 months ICC experience)- can apply.o BE/Btech freshers are eligible.o Excellent verbal and written communication skills.o Flexible with 24/7 Environment.o Salary up to 22000 take home & attractive Incentives amount.Additional Benefits-o Two-way A/C cabs.o Medical insurance worth 1 lakhs.o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhso Gratuityo Education Assistance plan Annual entitlement of up to INR 24,000.o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
Keyskills :
supporttechsupporttechnicalsupportdesktoptroubleshootingtechnicalhelpdeskoutboundcallstroubleshootingitservicedesknon-voicenonvoicesupporttechnicalsupportassociatevoiceproblemsolvinginboundtechnicalsupporttechnicalvoicecustomersupportinter