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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Technical Support / HelpdeskNetwork / System Administration |
| EmploymentType | Full-time |
Minimum Years of Experience: 5 to 7 of Openings: 2 Reports To: Manager India Support Team Supervises: None JOB SUMMARY The Technical Support Consultant provides deeply technical Microsoft Lync and Skype for Business support to our Enterprise Customers. Technical Support Consultants are accountable for resolution of the most complex technical Incidents and Problems. Job responsibilities include: Provide technical support to Enterprise customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft Unified Communication products. Manage escalations to ensure timely and high quality resolution of all issues. Monitoring & maintaining availability of customer s Lync and Skype for Business infrastructure. Ability to analyse and interpret data, capture and trace logs to resolve customer issues in live working environment. Write technical articles contributing towards product knowledge base Analyze user problems and develop trouble shootingsolutions Improve existing systems by analyzing areas of modification with a team or individually Maintain systems by monitoring, Identifying, and correcting network issuesCreate technical specifications and best practices Update knowledge and skills regularly through in- house and external courses, manuals, and new applications QUALIFICATIONS Essential Qualifications Essential Experience Minimum 5 years relevant work experience Must have prior experience providing technical support to Enterprise Customers Desirable Experience Prior exposure to Microsoft Unified Communication Technologies SKILLS & ABILITIES Essential Skills & Abilities Must possess strong working knowledge of Microsoft LYNC and Skype for Business Server, Office Communications Server (OCS), and Exchange Unified Messaging (UM). Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/ IP, QoS, SIP, VLANs, and WAN protocols and technologies Must have prior experience providing technical support to Enterprise Customers. In- depth Knowledge of Media gateways & Session Border Controllers. Good Working Experience and understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP technology. Good knowledge in Microsoft Office Products (Excel, PowerPoint, Outlook etc.). Outstanding attention to detail and capacity to demonstrate continual learning Exceptional analytical and problem solving capabilities Excellent deductive and inductive reasoning skills Strong interpersonal verbal and written skills Ability to work both individually and with teams Desirable Skills & Abilities Digs deep to find the best solution Has a strong sense of ownership of technical issues PERSONAL QUALITIES ,
Keyskills :
networking sales troubleshooting easoningskills activedirectory technicalsupport problemsolving productknowledge unifiedmessaging mediagateways microsoftoffice knowledgebase officecommunicationsserver