| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
We are looking for a talented Technical Support Engineer to join our team, providing end-user support to solve difficult, highly technical issues with the Empirix solutions that our customers rely on to monitor their networks.Our products include network monitoring and analysis systems for 2G/3G/4G/5G networks, VoIP, IMS, and IP Core for major telecommunication service provides and large enterprise organizations.The RoleYou will be providing best-in-class technical support for various product platforms in Empirixs suite of products. These products include Service Assurance solutions (E-XMS, IntelliSight) and Telephony Testing and Monitoring platforms (Hammer, OneSight, Voicewatch).What You Will DoShow to our customers that you are great at resolving issues, that you know our products inside out and you really made a difference by resolving their critical issue in such a short time.Continuously learn, grow and get in-depth knowledge of the products you support, as well as expanding to new technologies and domains.Work with user interface, command line, databases, logs, and traces to get to the root cause of any issue.What You Won t DoGetting bored on the same technology or product: you will get exposure to a variety of technologies, products and tools. Our internal training team is constantly putting great technical content in the learning portal for our teams to improve.Key ResponsibilitiesDiagnose, troubleshoot, and resolve issues; where possible you may even develop creative solutions that can effectively solve the root cause of customer problems.Write step-by-step processes, technical solutions, and ticket updates to customers.Learn new products quickly and effectively. Write knowledge base articles so that others can leverage your expertise. Work closely with our Engineering team of software developers to help resolve escalated issues and improve the products. Apply fixes and solutions to the customer systems.Minimum requirements
Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemsroot causewindows serverknowledge baseresolving issueslarge enterpriseservice assurancenetwork monitoring