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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Position Summary:
This position requires direct interaction with customers, peers, Product team and Engineering Team. This position requires in-depth troubleshooting techniques and fault isolation skills. The person should have in-depth knowledge of Linux, Perl Scripting, Voice Over IP, Wireless and Wireline technologies, Network Architecture and related Protocols. In addition, experience with industry standard test and analysis tools (Wireshark, IP Softphones, SIP test tools) is a requirement. RTS engineer will interface directly with customers, Product/Design teams when software fixes are required. Excellent English language skills are essential to achieve an effective communications with customers and Ribbon internal teams.
Experience and Skills:Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemsvoice over ipip routingip networkingproblem solvingtime managementlanguage skillsfault isolationenglish languageissue resolutionoral communicationcommunication skillsnetwork arc