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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Hi Talent,We have great opportunity for you to work in Tech Support Process with big brand i.e- Teleperformance.About Process:Employee would be responsible to take calls of customers who are using Adobe products regarding their queries related to software and hardware problems.identify computer problems and advising on the solution.Logging and keeping records of customer/employee queries.Analysing call logs so you can spot common trends and underlying problemsResponsible for dealing with technical issues pertaining to laptop/pc, printers, network, data, managed IT solutions, software & hardware, etc.Responsible for quick resolution of cases & customer satisfaction with high FCR & minimal AHTResponsible for handling customer escalations & customer retentionAbility to Upsell & Cross Sell Must be effective and efficient working in a team environment Adherence to company policies.Process-Tech Support(Software, Network and hardware)Location- GurugramCTC- 3.5L CTC PA + IncentivesShift-US ShiftsWeek OFF- SAT-SUN Fix offTransport: Both sides free cabMeal: Free MealsEligibility:Any Graduate FresherGood communication SkillsGood basic Technical Knowledge related to computers software and hardwareFor more details contactHR HelplineNidhi - 9643477397Achan- 8929182009Govind- 9667629779RegardsOptimal Careers
Keyskills :
voice technical ccnp support nternationalcallcenter internationalbpo voiceprocess