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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Pharma / Biotech |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Provide telephone and email based post-sales technical support for our software products. Installation, Configuration & Management of MDM tool. Software Distribution, Data Encryption, Corporate email configuration on mobile devices like iPhone, iPad, Android, WIN Mobile etc. Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs. Participate in cross-functional teams and serve as the liaison for Customer Care. Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.Experience You ll Bring Minimum experience of 2-4 years with good exposure in customer handling with different software products. Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile / Mobile Iron/Airwatch/SOTI is preferred. Technical troubleshooting and hands-on experience with iOS & Android devices is required. In-depth knowledge of mobile device troubleshooting methods - both client and server-side is required. Knowledge of Logs Debuggging would be an added advantage (Android ADB & iOS X-Code logs) Good experience in trouble shooting Active Directory Hands on working experience with Exchange & WIN Server Must have worked extensively with *external customers* Comfortable talking with customers. Proven experience working on critical system down issues and escalations. Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email. Experience with Microsoft Server Technologies (LDAP, ActiveSync, ISA/TMG) Any MDM certification (Citrix XenMobile/MobileIron/AirWatch/SOTI) is preferred.,
Keyskills :
troubleshooting computerhardware dispatch mail mobiledevicemanagement microsoftservertechnologies mobiledevices echnicalsupp ipnetw king