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Technician, Technical Support

1.00 to 2.00 Years   Gurugram   11 May, 2019
Dell
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and softwareRole Responsibilities

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Requirements
  • 0 to 2 years of relevant work experience required.
  • Graduate fresher can apply
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.
  • Fluency in English and Hindi is mandatory
Preferences
  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Technical Qualification
,

Keyskills :
msofficefluencyinenglishproductiondiagnosticsmaintenanceechsupptechnicalsupp

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