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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Telecom Network Design / Management |
| EmploymentType | Full-time |
Job DescriptionAreas of Responsibility Handles all requests including External (client) and Internal (all departments of Teleperformance) for adds, moves and changes on Telecommunication systems including stations/agents, call routing, circuits and all advanced features within the Genesys solution. Actively handles support and request tickets from the Telecommunications queue and resolves them in a timely manner. Administer and maintain company s Telecommunications equipment related to the Genesys platform. Performs critical support activities including advanced troubleshooting, proper escalation and case management of all Genesys problems. Ability to manage production impacting severity issues at a Tier2 level with minimal supervision. Installs, configures, and performs preventative and on-call support on telecom equipment including, but not limited to: Genesys SIP, GVP, Mutlimedia Performs advanced system configurations and related programming on Genesys platforms. Deals with outside vendors, engineers and contractors associated with Telecom / Genesys. Performs other duties assigned. Must adapt and stay up to date with current technologies. Experience A bachelor s degree in Telecommunications, Computer Sciences or related field or the equivalent combination of education and experience from which comparable knowledge and abilities can be acquired Min of 5 years in a large business telecommunications environment supporting Genesys Knowledge of the Avaya Callcenter platform a huge plus Good knowledge of VoIP technologies, including both SIP as well as H.323 Basic knowledge carrier-level circuits; including provisioning, installation and troubleshooting High level of familiarity with networking and computer technologies Strong written and oral communication skills Strong organizational and time management skills Strong interpersonal and customer service skillsSalary Not Disclosed Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 5 - 8 Years Qualification Diploma,
Keyskills :
supervisionaccountscall routingreport writingoral communicationcase managementcustomer servicecall centeraccount managementtime managementoncall support