| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
The role will be a mixture of inbound and outbound calling as required at the time:Creating call scripts for the various scenarios that you are presented with. Tweaking and perfecting the script based on experience.Deal with inbound queries on any issues they may face with our platform and services. Then either assisting the client over the phone or escalating to the relevant team to assist them.Follow up with customers that are facing issues to ensure that their challenges are overcome and that they are happy with our services.Successfully onboarding customers or prospects to ensure they use our platform.Managing the invitation process for our executive briefings including sending invites and calling prospective attendees.Managing the confirmation and reconfirmation process to minimise cancellations and ensure replacements. Recording all communication with customers into our CRM system. Database management including categorising contacts.Building relationships with key users ( Advocates) of our platform.Gather Information on customers obtained from various sources such as the company s website , live chat , social media and email used to learn more about customers and what they want.Create an internal feedback loop to create better customer experiences.Requirements3 to 7 years of telemarketing / call centre experiencePolite and outgoing with an excellent phone mannerStrong written and verbal communication skillsExperience of managing and communicating with customers over the phoneExperience in CRM systemsA positive and enthusiastic approach to your workDriven and organised with high attention to detailA willingness to learn and take on new ideasSelf - motivation and disciplineTeam playing qualities whilst remaining competitive in a shared goal,
Keyskills :
marketing sales advertising management onboarding atabasemanagement email outbound callcenter customerrelations socialmedia scripts outboundcalling database recording chat businessdevelopment verbalcommunication